Refunds
A removal request is not complete until there is a verification step.
Site-by-site promise
Not removed within 45 days → that site is automatically refunded.
Refund eligibility is measured per selected broker site from the request record. If a site has not been removed when the 45-day verification window closes, our system issues a refund automatically and the item status changes to “Refunded”. No action is required on your part.
What to expect
Some sites may ask for an identity check or additional information. We will show the item status in your dashboard and keep a dated record of the request and any proof uploaded by the operator.
Questions
If a status looks wrong, use the email associated with your case and include the order reference shown on your dashboard, or write to hello@delistapp.com.